Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and NeiroTechs SARL ("NeiroTechs", "Company", "we", "us", or "our"), a company registered in Morocco at IMM 16 RUE OTTAWA APT 12 5EME ETAGE OCEAN RABAT.

By accessing our website (neirotechs.com), using our services, or engaging with our products, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

These Terms are governed by Moroccan law, with additional provisions for compliance with the European Union General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA).

2. Definitions

• "Services" refers to all products, software, applications, websites, and consulting services provided by NeiroTechs
• "Content" means all text, graphics, images, software, and other materials available through our Services
• "User Content" refers to any data, information, or materials you submit or upload to our Services
• "Products" includes MedAssist AI, Smart Ticket Cedar, Tap2Eat, EcoSale, Vision Boards, and any other software or platform we offer

3. Services Description

NeiroTechs provides IT solutions including but not limited to:

• AI and Machine Learning solutions
• Blockchain development
• Web and mobile application development
• IoT solutions
• Cloud infrastructure and DevOps
• System architecture and consulting
• SaaS products and platforms

4. User Obligations

By using our Services, you agree to:

• Provide accurate and complete information when required
• Maintain the confidentiality of any account credentials
• Use our Services only for lawful purposes
• Not attempt to gain unauthorized access to our systems
• Not interfere with or disrupt the integrity of our Services
• Not reverse engineer, decompile, or disassemble our software (except where permitted by law)
• Comply with all applicable laws and regulations

5. Intellectual Property Rights

5.1 Our Intellectual Property

All Content, trademarks, service marks, logos, and intellectual property related to our Services are owned by NeiroTechs or our licensors. You may not use, copy, modify, or distribute our intellectual property without prior written consent.

5.2 User Content

You retain ownership of your User Content. By submitting User Content to our Services, you grant NeiroTechs a non-exclusive, worldwide, royalty-free license to use, process, and store such content solely for the purpose of providing our Services to you.

5.3 Feedback

Any feedback, suggestions, or ideas you provide regarding our Services may be used by NeiroTechs without obligation to you.

6. Product-Specific Terms

6.1 MedAssist AI

MedAssist AI is a professional tool designed to assist healthcare providers. Important disclaimers:

• Not Medical Advice: MedAssist AI is an administrative and informational tool. It does not provide medical diagnoses, treatment recommendations, or substitute professional medical judgment.
• Healthcare Provider Responsibility: Healthcare providers remain solely responsible for all clinical decisions and patient care.
• Data Protection: Users deploying MedAssist AI are responsible for ensuring compliance with applicable healthcare data regulations (HIPAA, GDPR, local laws) in their jurisdiction.
• On-Premises Deployment: For on-premises installations, the customer is responsible for infrastructure security and maintenance.

6.2 Other Products

Individual products (Smart Ticket Cedar, Tap2Eat, EcoSale, Vision Boards) may have additional terms and conditions specified in their respective documentation or service agreements. Such specific terms, when applicable, supplement these general Terms.

7. Payment Terms

7.1 Pricing

Prices for our Services are as quoted in proposals, on our website, or in separate agreements. All prices are exclusive of applicable taxes unless otherwise stated.

7.2 Payment

Payment terms will be specified in individual service agreements or invoices. Unless otherwise agreed:

• Payments are due within 30 days of invoice date
• Late payments may incur interest at the legal rate
• We reserve the right to suspend services for non-payment

7.3 Refunds

Refund policies vary by service and will be specified in individual agreements. Custom development services are generally non-refundable once work has commenced.

8. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the course of our business relationship. This obligation survives termination of these Terms for a period of five (5) years.

9. Warranties and Disclaimers

9.1 Limited Warranty

We warrant that our Services will be performed with reasonable skill and care. For software products, we warrant that they will substantially conform to their documentation for a period of 90 days from delivery.

9.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED HEREIN, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Uninterrupted or error-free operation

9.3 Third-Party Services

Our Services may integrate with or rely on third-party services (APIs, cloud providers, etc.). We are not responsible for the availability, accuracy, or performance of such third-party services.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• NeiroTechs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities
• Our total liability for any claims arising from or related to these Terms or our Services shall not exceed the amounts paid by you to NeiroTechs in the twelve (12) months preceding the claim
• These limitations apply regardless of the theory of liability (contract, tort, or otherwise)

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so some of the above limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless NeiroTechs, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Your User Content

12. Term and Termination

12.1 Term

These Terms are effective upon your first use of our Services and continue until terminated.

12.2 Termination by You

You may stop using our Services at any time. For paid subscriptions, cancellation terms are specified in your service agreement.

12.3 Termination by Us

We may suspend or terminate your access to our Services:

• For violation of these Terms
• For non-payment
• If required by law
• If we discontinue the Service (with reasonable notice)

12.4 Effect of Termination

Upon termination, your right to use our Services ceases immediately. Sections relating to intellectual property, confidentiality, disclaimers, limitations of liability, and indemnification survive termination.

13. Force Majeure

NeiroTechs shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

14. Governing Law and Disputes

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Kingdom of Morocco, without regard to conflict of law principles.

14.2 Dispute Resolution

Any disputes arising from these Terms shall be resolved as follows:

• Negotiation: The parties shall first attempt to resolve disputes through good-faith negotiation
• Mediation: If negotiation fails, parties may agree to mediation before a mutually acceptable mediator
• Jurisdiction: If disputes cannot be resolved amicably, they shall be submitted to the exclusive jurisdiction of the courts of Rabat, Morocco

14.3 EU Consumers

For consumers in the European Union, nothing in these Terms affects your rights under mandatory consumer protection laws of your country of residence. You may also use the European Commission's Online Dispute Resolution platform.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by:

• Posting the updated Terms on our website
• Updating the "Last updated" date
• For significant changes, sending notice via email or prominent website notification

Your continued use of our Services after changes become effective constitutes acceptance of the modified Terms.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and NeiroTechs regarding the subject matter hereof.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

16.4 Assignment

You may not assign your rights under these Terms without our prior written consent. We may assign our rights to an affiliate or successor.

16.5 Language

These Terms are provided in English. In case of translation, the English version shall prevail.

17. Contact Information

For questions about these Terms of Service:

• Email: contact@neirotechs.com
• Address: NeiroTechs SARL, IMM 16 RUE OTTAWA APT 12 5EME ETAGE OCEAN RABAT, Morocco